Jeyne Glasses

Customer’s satisfaction is our top priority! In this section, you will learn more about our warrantees and return/exchange polices.

With our 30-Day Guarantee, you can make a return for one-time replacement or refund within 30 days after receiving the order.

If you feel there’s a manufacturing error or quality issue, please provide us an image of the deflect or your Rx through live chat or email ([email protected]). Once verified, we will arrange 100% refund (shipping included) or offer a free exchange to you.

If you just don’t like the glasses or make a mistake in the order, after verified, we can offer 100% return of the order value (Shipping fee not included) or a one-time replacement after receiving the tracking number for previous glasses.

Our 90-Day Warrantee give you a one-time replacement pair within 90 days after receiving the order. Shipping fee and price difference may be applied.

Note:Learn more about our return & refund policy here.

Delivery time for prescription eyeglasses/sunglasses included processing time + shipping time, to help you better estimate the delivery time for your order, please check the table below:

Note:We offer free standard shipping on orders over $69 to the US & Canada. In addition, free expedited shipping on orders over $249. Learn more about our shipping policy here.