FAQ

Help/Contact Us

We are free from Monday to Friday. If we miss you for some strange reason, we will call you back as soon as possible. We will do our best to make you fall in love with our glasses.

1-302-273-3688, 9:30 - 17:30 EST (Mon - Fri)

Email:
service@cliclime.com

QUICK FAQ BY CATEGORY

>Prescription
How do I write a prescription?
CliCliMe.com does not provide eye exams or prescription glasses. Please visit your ophthalmologist or optometrist to obtain an eye exam and prescription. They should provide you with a written copy of the prescription before you leave, but if they don't have one, you can ask for one at any time. Please also ask your doctor to measure and record your pupillary distance (or PD) on your prescription. PD is the distance between two pupils in millimeters (for example, 60 millimeters). Your PD is not always included in your glass’s prescription, but it is very helpful, we have when your glasses to make sure they fit you perfectly.
How do I read my prescription?
Please see this page to learn more details!
What is my pupillary distance (or PD)? How to measure?
Please see this page to learn more details!
I have a prescription for prism correction. Can you fill it up?

Yes, we can use a prism (indicated by the word "base", an upward arrow or a triangle symbol on the prescription) to fill the prescription, but adding the prism to the lens will cost an additional $29. Under the prescription order, you can find "Add Prism", click on it, next step, just select your prism.

Who checks my order to make sure I haven’t entered any obvious errors?

Our team reviews every prescription glasses order. If we encounter anything unusual or obviously incorrect, we will clarify to you via email or phone. Please keep in mind that since prescriptions may vary from person to person, we are unlikely to find a prescription input error unless you have provided us with a copy of your prescription (you can upload a scan or photo during checkout, or send the file via email Give us) service@cliclime.com after placing an order).

Can I order frames without prescription lenses?
Certainly! Once you have selected the photo frame you like, you can check out as usual. If you buy optical glasses, you can choose to buy glasses with non-prescription lenses. Then, we will fill your frame with high-quality lenses, including anti-scratch coating. If you buy sunglasses, you can choose prescription or non-prescription glasses when choosing the appropriate option to add the frame to your shopping cart from the product page. I have a good prescription-can you prescribe it for me? What if I have astigmatism? We can fill out various prescriptions for single vision, including prescriptions for astigmatism. However, we do have some limitations.

Prescription sunglasses for sunglasses orders, we can fill the prescription with the combined value of SPH and CYL, the maximum value is -5.00. However, some of our small sunglasses frames can hold slightly stronger prescriptions. We encourage you to contact us at service@cliclime.com to determine the best frame for you based on the strength of your prescription.
Can I use my contact lens prescription to order glasses?
Unfortunately, the prescriptions for contact lenses and glasses are different. The reason is simple, because the contact lens is worn directly on the eye, and the glasses are placed in front of the eye. Although the prescriptions look similar, they are different in strength and cannot be interchanged. For your safety, we cannot and will not use your contact lens prescription to make your glasses.
>Shipping
Please see this page to learn more details!
>Return and Exchange
Please see this page to learn more details!
>Lenses
Please see this page to learn more details!
>Place or Change an Order
What do I need before ordering prescription glasses?

To buy a pair of prescription glasses, all you need is your prescription and pupillary distance (or PD). Don't know what we are talking about? do not worry! If we have any questions about your order or need any other prescription information, we will contact you via email.

How to order prescription or non-prescription glasses?

Please see this page to learn more details!

How to submit a prescription for glasses?

You can choose to enter your prescription directly on the website during checkout, send a photo via email or scan the prescription to service@cliclime.com. Please indicate your name and order number in the email. If you place an order for someone else, be sure to include your name and the patient's name listed on the prescription.

How to change or cancel an order?

We process orders quickly, but we will do our best to accommodate any order modifications. The best way to change or cancel an order is to call 1-302-273-3688, 9:30-17:30 EST (Monday to Friday), or send an email to service@cliclime.com. Please indicate "change/cancel order" and "order number" in the subject of the email. However, if your order has been processed by our laboratory when we receive your request, we will need to charge 50% of the price of your lens as a handling fee.

If we are unable to cancel or change your order before it is shipped. You can refund the money.

I want to wear glasses quickly! Can I pay for expedited shipping?

If for any reason you need to receive your glasses quickly, please choose expedited delivery. Please note that this is just for fast delivery. We cannot shorten the processing time.

There is a problem with your website. Help!s

If the website is causing you trouble, we first recommend that you log out of your account (if applicable), close the browser you are using, and try to open our website in another browser. We found that customers who use Firefox as a web browser tend to have more problems with websites, while customers who use Safari or Chrome have the least problems. If you still have questions, or if you have any questions, please contact us at service@cliclime.com

>PAYMENT
What payment methods do you accept?

For purchase orders, we accept payment via PayPal.CliCliMe PayPal account: cliclime@outlook.com

Do you accept cash and checks?

Currently, we do not accept cash, checks and money orders.

Do you have a deadline to pay for unpaid orders on your website?

You must pay within 3 days, otherwise, your order will be automatically cancelled by our system.

Can I pay with a flexible spending card or a health savings card?

Sorry, they are not supported for the moment.

Can I get a sales invoice?

Yes, you can request service@cliclime.com from our customer service representative via email and we are happy to send you a copy of the invoice.

Is the payment page secure?

Correct. We use industry-standard Secure Socket Layer (SSL) technology to allow encryption of potentially sensitive information (such as your name, address) and other extremely sensitive information (such as your credit card details). If someone intercepts the information transmitted between your computer and our website, it cannot be read.

What currency do you use on site?

Prices on site are in U.S. dollars.

>International Order
Which countries do you serve?

We cooperate with world-renowned express companies such as the United States Postal Service/FedEx Express to ensure that your glasses are delivered safely and in time. We are also happy to ship to international customers and APO/FPO addresses. Click here for details.

In addition to product and shipping costs, do I need to pay extra?

Some countries may impose a certain amount of import tax. Sorry, we cannot assume your import duties. Duties (or tariffs) are determined by the customs authorities of the destination country. Please contact local customs for a specific quantity. It may take 7-10 working days.

When can I enjoy free shipping?

When the amount of your order exceeds US$69, you will be entitled to free shipping to the U.S. If you want to ship to other countries, you will be entitled to save the original shipping cost of US$5.95.

How do you deal with shipment delays?

Due to various reasons, transportation delays occur from time to time. We kindly ask you to enter your address correctly using proper capitalization, spaces and punctuation. If you want to ship your order to a company address, please don't forget to include the company name as part of your shipping address. If there is a delay in delivery, please contact us or the courier service company for the latest situation.