1-302-533-5210, 9:30 - 17:30 EST (Mon - Fri)
Yes, we can use a prism (indicated by the word "base", an upward arrow or a triangle symbol on the prescription) to fill the prescription, but adding the prism to the lens will cost an additional $29. Under the prescription order, you can find "Add Prism", click on it, next step, just select your prism.
Our team reviews every prescription glasses order. If we encounter anything unusual or obviously incorrect, we will clarify to you via email or phone. Please keep in mind that since prescriptions may vary from person to person, we are unlikely to find a prescription input error unless you have provided us with a copy of your prescription (you can upload a scan or photo during checkout, or send the file via email Give us) email@example.com after placing an order).
To buy a pair of prescription glasses, all you need is your prescription and pupillary distance (or PD). Don't know what we are talking about? do not worry! If we have any questions about your order or need any other prescription information, we will contact you via email.
You can choose to enter your prescription directly on the website during checkout, send a photo via email or scan the prescription to firstname.lastname@example.org. Please indicate your name and order number in the email. If you place an order for someone else, be sure to include your name and the patient's name listed on the prescription.
We process orders quickly, but we will do our best to accommodate any order modifications. The best way to change or cancel an order is to call 1-302-533-5210, 9:30-17:30 EST (Monday to Friday), or send an email to email@example.com. Please indicate "change/cancel order" and "order number" in the subject of the email. However, if your order has been processed by our laboratory when we receive your request, we will need to charge 50% of the price of your lens as a handling fee.
If we are unable to cancel or change your order before it is shipped. You can refund the money.
If for any reason you need to receive your glasses quickly, please choose expedited delivery. Please note that this is just for fast delivery. We cannot shorten the processing time.
If the website is causing you trouble, we first recommend that you log out of your account (if applicable), close the browser you are using, and try to open our website in another browser. We found that customers who use Firefox as a web browser tend to have more problems with websites, while customers who use Safari or Chrome have the least problems. If you still have questions, or if you have any questions, please contact us at firstname.lastname@example.org
For purchase orders, we accept payment via PayPal.CliCliMe PayPal account: email@example.com
Currently, we do not accept cash, checks and money orders.
You must pay within 3 days, otherwise, your order will be automatically cancelled by our system.
Sorry, they are not supported for the moment.
Yes, you can request firstname.lastname@example.org from our customer service representative via email and we are happy to send you a copy of the invoice.
Correct. We use industry-standard Secure Socket Layer (SSL) technology to allow encryption of potentially sensitive information (such as your name, address) and other extremely sensitive information (such as your credit card details). If someone intercepts the information transmitted between your computer and our website, it cannot be read.
Prices on site are in U.S. dollars.
We cooperate with world-renowned express companies such as the United States Postal Service/FedEx Express to ensure that your glasses are delivered safely and in time. We are also happy to ship to international customers and APO/FPO addresses. Click here for details.
Some countries may impose a certain amount of import tax. Sorry, we cannot assume your import duties. Duties (or tariffs) are determined by the customs authorities of the destination country. Please contact local customs for a specific quantity. It may take 7-10 working days.
When the amount of your order exceeds US$69, you will be entitled to free shipping to the U.S. If you want to ship to other countries, you will be entitled to save the original shipping cost of US$5.95.
Due to various reasons, transportation delays occur from time to time. We kindly ask you to enter your address correctly using proper capitalization, spaces and punctuation. If you want to ship your order to a company address, please don't forget to include the company name as part of your shipping address. If there is a delay in delivery, please contact us or the courier service company for the latest situation.