SHIPPING POLICY

Delivery time for prescription eyeglasses/sunglasses included processing time + shipping time, to help you better estimate the delivery time for your order, please check the table below:

Processing Time

Shipping Time

Note

1. We offer free standard shipping on orders over $69 to the US & Canada. In addition, free expedited shipping on orders over $249.
2. Standard delivery may be affected by the ongoing COVID-19, which may take a month. If you need glasses urgently, we suggest you choose expedited shipment.
3. Delivery time may be affected by weather, holidays or natural disasters.

FREQUENTLY ASKED QUESTIONS

Can I track my order?

Of course, you can! You can enter your order or tracking number on the order tracking page in link we send you by email.

When can I enjoy free shipping?

When the amount of your order exceeds $69, you will be entitled to free standard shipping on your order; in addition, if your order is more than $249, you will have free expedited shipping.

How do you deal with shipment delays?

Sometimes, due to weather or customs inspections, etc., shipment delays can occur. Please don't worry, we will be responsible for any logistics issues and will not let our customers experience any loss.

Under normal circumstances: If your order cannot be delivered within 1-2 months, we will process a full refund or re-make a new pair of glasses for you without any additional fees.

What does order status means

Good question! You can find more details about order status below

Paid: Thanks for shopping with us! Your order is in our system but not in production yet.

Processing: Your order is in production, and they will be ready to ship soon!

Ship to forwarder: Good news! Your order already departed our production center and on the way to forwarder (Like USPS or Canda Post, etc).

Shipped: Your order already arrived at forwarder's logistic center and a tracking number will be created, be sure to check your email or tracking status here: https://www.cliclime.com/track_order